Peoblems

Updates on the November 2019 rollout of Version 3, including testing information, TheTVDB Bible, bugs, questions, etc.
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aliveinchrist14
Posts: 88
Joined: Sat Mar 16, 2019 2:04 am

Sun Nov 10, 2019 6:32 pm

For some reason, the app I use that pulls its data from your website and database isn't pulling the pictures lately or they load really slowly. This has been going on for a few days now and I've been reading on here about glitches within the system here. Is this a know issue? When will it finally be resolved?
emilyhelwig
Posts: 60
Joined: Mon Sep 09, 2019 10:14 am

Mon Nov 11, 2019 11:23 am

We are continuing to regenerate our image cache as we work toward launching our new site. We appreciate your patience as this will continue to cause slow performance throughout the day. There's no firm ETA on when we will be fully recovered, but we're getting closer. Again, thank you for your patience and we'll let you know as soon as we have an update. There was also an unplanned outage this weekend which may have been causing the issues you were experiencing.
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