app not syncing with tvdb

Member discussions concerning third-party applications.
Please read the big red box at the top, staff intervention on behalf of these programmes will be minimal.
Forum rules
Discussions should pertain to applications with minimal interaction with TheTVDB.
As such, minimal staff response should be expected, in favour of directly addressing the respective developer teams.

TV Time / TV Show Time: http://support.tvtime.com/forums/172228-general
Plex: https://support.plex.tv/
Kodi: https://forum.kodi.tv/forumdisplay.php?fid=111
Zappiti: http://zappiti.com/support

Feel free to suggest others as necessary.
Hebz
Posts: 5
Joined: Sun Dec 31, 2017 11:20 am

app not syncing with tvdb

Postby Hebz » Mon Sep 02, 2019 9:13 pm

hi
i've updated the episodes list on the following show, but it's not syncing with the app.
https://www.thetvdb.com/series/zalim-istanbul
not even the name translation is showing.

also,
i updated the actors' official character pics on the following show, and it's showing the updated pics on thetvdb.com but it hasn't synced with the app as well.
https://www.thetvdb.com/series/afili-ask
the actors in question are: Çağlar Ertuğrul and Burcu Özberk

rev.pragon
Posts: 1574
Joined: Sat Aug 31, 2013 3:52 pm

Re: app not syncing with tvdb

Postby rev.pragon » Tue Sep 03, 2019 10:08 am

1 - Watch your Style. No Need to write something bigger, it won´t increase anything.
2 - Your Changes have been submitted and the Data is correct. Logout, clear your Cache and login again if something doesn´t show up.
3 - What App?
No Support via PN. Read the Rules.

Hebz
Posts: 5
Joined: Sun Dec 31, 2017 11:20 am

Re: app not syncing with tvdb

Postby Hebz » Tue Sep 03, 2019 3:17 pm

3 - TV Time
2 - didn't know which i needed to logout of, so i did both the app and the database.
i can't seem to be able to logout of thetvdb. i've cleared the cache and even used a rarely used browser incognito and it still shows me logged in!
i even tried using a different account, and the info that i submitted into the database is still there.
1 - i have the vision of an 80-year-old woman