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This forum is now read-only. Support for TheTVDB.com is now available at https://support.thetvdb.com/ We also have a Knowledgebase which includes site rules and tips at https://support.thetvdb.com/kb/
Site Admin
Posts: 1509
Joined: Tue Feb 26, 2019 12:01 pm

Thu Nov 14, 2019 4:10 pm

Hello everyone,

As you may have noticed we have cutover to our new site, so welcome, welcome, we are glad you are here! API traffic for both v1 and v2 has also migrated over to our new infrastructure. At the moment the dev team is working through some issues that have come to our attention, so please be patient with us.

We are aware that some Kodi users are having a hard time scraping shows with long episode orders. We are on the case and hope to have a fix soon.

We are looking into the Genre null field as well. 

We know your favorites are gone, we are migrating them over soon.

If you entered any show info into the old site in the last 24 hours, it is possible you will need to enter it in again.

If you are having any API issues, please look to the Dev forums for some common threads. And for bug reports related to the new site, please post them in the November v3 Update section and we will try to get to them as soon as possible.

--TheTVDB Team
Site Admin
Posts: 1509
Joined: Tue Feb 26, 2019 12:01 pm

Fri Nov 15, 2019 3:48 pm

UPDATE 11/15/19:

Hello all,

Thank you for your continued patience with us and your feedback. We hear you and our devs are working on solutions to some of your biggest issues.

We know the site is struggling with slow load times at the moment. We are looking into some latency issues and hope to have a fix soon.

Top of our list for the API, is why metadata isn't pulling into many media centers. We believe we have isolated the problem and it stems from older client libraries using SSL 3.0. We've made contact with many add-on developers, including PLEX with hopes to upgrade to TLS. Clearing your DNS caches would also help.

Other issues we are working on:

Wrong artwork format returned
Wrong artwork language returned
API delivering zip file discrepancies
Clients aren't handling 301s
Default language handling

Solutions that have been deployed already:

The CDATA problem should have resolved this morning, but let us know if you are continuing to see this issue.
Pagination, for many of you downloading metadata from large tv show libraries, the pagination issue should be solved.

We will continue working on fixes and giving you regular updates.
Site Admin
Posts: 1509
Joined: Tue Feb 26, 2019 12:01 pm

Sun Nov 17, 2019 8:53 am

UPDATE: 11/17/19

Hello users,

We do apologize for some of our latency issues on Friday evening. We've optimized several queries and they seem to have stabilized the site.

Our developers are continuing to work on API-related issues and we are continuing to ticket your bugs on the frontend.

We've deployed the mirrors xml path

Most favorites have been deployed. However, if you are missing yours, please PM me and we will try to restore them.

We will keep you posted as more fixes go out. Thank you for your patience.