Account Activation Link Does Not Work

Bugs, comments, questions, and complaints regarding v3 of the site, launched June 2019.
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Timmeh
Posts: 3
Joined: Thu Aug 01, 2019 4:25 am

Thu Aug 01, 2019 4:29 am

Hi,

Slightly odd one here - I registered for an account and the link in the activation email does not work, and I can't re-register. I've also tried resetting password, but says it can't find my account.

Any clues as to what might have gone wrong?

Timmeh!!
lfatone
Posts: 152
Joined: Tue Feb 26, 2019 2:06 pm

Thu Aug 01, 2019 11:00 am

Hey Timmeh,

What's the email address inked to your TVDB account?
Timmeh
Posts: 3
Joined: Thu Aug 01, 2019 4:25 am

Thu Aug 01, 2019 11:02 am

Wilcox.c at gmail dot com
sdsacred
Posts: 1
Joined: Wed Jan 22, 2020 7:16 pm

Wed Jan 22, 2020 7:22 pm

Hi,

I can't activate my account either. I've tried multiple mails now, 2 from gmail, 1 redirected to gmail. None of them worked, the activation link always says "Whoops, looks like something went wrong."

Account-Names are;
0guineapig
nguineapig
rguineapig

Regards,
SDSacreD
ChristyEzzell
Posts: 1009
Joined: Tue Feb 26, 2019 12:01 pm

Fri Jan 24, 2020 8:45 am

sdsacred wrote:
Wed Jan 22, 2020 7:22 pm
Hi,

I can't activate my account either. I've tried multiple mails now, 2 from gmail, 1 redirected to gmail. None of them worked, the activation link always says "Whoops, looks like something went wrong."

Account-Names are;
0guineapig
nguineapig
rguineapig

Regards,
SDSacreD
Have you attempted to reset your password? Are you getting the password reset email? I'm assuming this is on the front-end of the site? And not TheTVDB forums?
amstelchen
Posts: 3
Joined: Sat Nov 09, 2019 9:29 am

Thu Jan 30, 2020 9:20 am

As of today, neither account activation nor password reset won't work. ("Whoops....").

To add, Cloudflare said the site is down:
"504 ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin..."
ChristyEzzell
Posts: 1009
Joined: Tue Feb 26, 2019 12:01 pm

Mon Feb 03, 2020 10:18 am

Can you PM me your account information and we will look into it?
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