Images in combination with TV apps

Member discussions concerning third-party applications.
Please read the big red box at the top, staff intervention on behalf of these programmes will be minimal.
Forum rules
This forum is now read-only. Support for TheTVDB.com is now available at https://support.thetvdb.com/
Locked
BelTV

Thu Mar 19, 2020 8:59 am

Hi,

First of all, sorry if this topic is not really suitable or if my problem is already answered on this forum. I'm new at all here and just want to solve the problems I experience with images in particular.

As I was a user of TV Time in the beginning, and switched now to SeriesGuide, I started to add more shows on TheTVDB which I watch and were not available yet. By trying and practicing with some series, I see the correct data in the SeriesGuide app (in addition with TheMovieDB and Trakt), but not the images I added here at TheTVDB. All the images are in good quality, have the correct size and extension. Series added by others seem to have no problems with the artwork in the apps, so I guess I'm doing something wrong.

Today I've add a new series: https://www.thetvdb.com/series/het-parket. Again no pictures shown in the app, but (!) I do see the episode picture.

Other series added by me are the following:
- https://www.thetvdb.com/series/boerenjaar
- https://www.thetvdb.com/series/100-dagen

I really want to know a solution, because it's better to tackle the problems in the beginning.

Thanks a lot already !

Regards from Belgium.
Imzadi
Site Moderator
Posts: 2937
Joined: Tue Jun 24, 2008 12:14 pm
Location: Germany

Sat Apr 18, 2020 5:41 am

This is an issue with SeriesGuide and not thetvdb. You should contact them.
Locked