Images in combination with TV apps

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Thu Mar 19, 2020 8:59 am


First of all, sorry if this topic is not really suitable or if my problem is already answered on this forum. I'm new at all here and just want to solve the problems I experience with images in particular.

As I was a user of TV Time in the beginning, and switched now to SeriesGuide, I started to add more shows on TheTVDB which I watch and were not available yet. By trying and practicing with some series, I see the correct data in the SeriesGuide app (in addition with TheMovieDB and Trakt), but not the images I added here at TheTVDB. All the images are in good quality, have the correct size and extension. Series added by others seem to have no problems with the artwork in the apps, so I guess I'm doing something wrong.

Today I've add a new series: Again no pictures shown in the app, but (!) I do see the episode picture.

Other series added by me are the following:

I really want to know a solution, because it's better to tackle the problems in the beginning.

Thanks a lot already !

Regards from Belgium.
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Sat Apr 18, 2020 5:41 am

This is an issue with SeriesGuide and not thetvdb. You should contact them.