Background (fan art) not updating correctly

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EH15
Posts: 13
Joined: Wed Jun 05, 2019 4:29 pm

Background (fan art) not updating correctly

Postby EH15 » Wed Jun 05, 2019 4:38 pm

I've noticed some shows do not show the correct background artwork. Usually it should show the the 1st image (rank #1), but some shows display a random artwork. Perhaps it is a previous image that was ranked #1, but no longer the case currently. Apps that use TVDB data appear to do this. Is there a fix for this? It appears to be server side.

ChristyEzzell
Posts: 551
Joined: Tue Feb 26, 2019 3:01 pm

Re: Background (fan art) not updating correctly

Postby ChristyEzzell » Wed Jun 05, 2019 6:55 pm

Sorry, do you have an example you can provide for us to test this?

EH15
Posts: 13
Joined: Wed Jun 05, 2019 4:29 pm

Re: Background (fan art) not updating correctly

Postby EH15 » Thu Jun 06, 2019 6:52 pm

ChristyEzzell wrote:Sorry, do you have an example you can provide for us to test this?

This app is not the one I use but it's the only one I can find that was free:
https://itunes.apple.com/us/app/ishows- ... 87872?mt=8

when you add 'Westworld' (https://www.thetvdb.com/series/westworld) the fanart that displays is different than what should display (ie. this image https://www.thetvdb.com/banners/fanart/ ... 762-15.jpg)

Mistywing
Site Moderator
Posts: 1510
Joined: Mon Jul 18, 2016 1:59 am

Re: Background (fan art) not updating correctly

Postby Mistywing » Thu Jun 06, 2019 8:29 pm

This isn't the Trakt.tv forums. What you're seeing is what they selected as the background from the scrapes they made of TVDB, but it's now entirely unrelated.

If you aren't seeing what you want, check if your app can change it's scraping agent from Trakt.tv to TVDB or if you can select images manually.

EH15
Posts: 13
Joined: Wed Jun 05, 2019 4:29 pm

Re: Background (fan art) not updating correctly

Postby EH15 » Fri Jun 07, 2019 1:57 am

Mistywing wrote:This isn't the Trakt.tv forums. What you're seeing is what they selected as the background from the scrapes they made of TVDB, but it's now entirely unrelated.

If you aren't seeing what you want, check if your app can change it's scraping agent from Trakt.tv to TVDB or if you can select images manually.

I don't believe so. If you go through the images it is scraped from TVDB. Nevertheless, other apps that scrape from TVDB like https://itunes.apple.com/app/itv-shows- ... &ls=1&mt=8 and https://itunes.apple.com/app/teevee-3-y ... 75743?mt=8 (the one I use) also have the same problem. It's suppose to retrieve the 1st image (the one that appears as the banner on TVDB.com but instead another image is retrieved.

Mistywing
Site Moderator
Posts: 1510
Joined: Mon Jul 18, 2016 1:59 am

Re: Background (fan art) not updating correctly

Postby Mistywing » Fri Jun 07, 2019 3:21 am

Both explicitly and solely mention Trakt.tv sync as a feature in their description. Trakt.tv can scrape ONE image for the background from TVDB's selection. I believe it can be overridden or manually set by a Trakt.tv VIP user.
If those apps are using Trakt.tv's API as their basis, you will never see the same image as on TVDB unless it happens to coincide (which it often does, but not always.)
Please verify this by going to the Trakt.tv pages for the shows you noticed the mismatches. If the images on your app always match the ones on Trakt.tv, you know where the images are coming from and it's not from here (at least not directly.) If that is indeed the case, there's nothing we can do here to help you.

EH15
Posts: 13
Joined: Wed Jun 05, 2019 4:29 pm

Re: Background (fan art) not updating correctly

Postby EH15 » Fri Jun 07, 2019 12:28 pm

Mistywing wrote:Both explicitly and solely mention Trakt.tv sync as a feature in their description. Trakt.tv can scrape ONE image for the background from TVDB's selection. I believe it can be overridden or manually set by a Trakt.tv VIP user.
If those apps are using Trakt.tv's API as their basis, you will never see the same image as on TVDB unless it happens to coincide (which it often does, but not always.)
Please verify this by going to the Trakt.tv pages for the shows you noticed the mismatches. If the images on your app always match the ones on Trakt.tv, you know where the images are coming from and it's not from here (at least not directly.) If that is indeed the case, there's nothing we can do here to help you.

I checked and they are in fact using TVDB as the source. Nevertheless, on update 3.5.1 Nov 6, 2016 (https://itunes.apple.com/us/app/teevee- ... 75743?mt=8) you can see the changelog:

So here is what we're going to do now.

After you install this version we will remove all your cached images and download new ones for you (bummer).

All those images now come from the TVDB and TMDB (shout out to Travis for his awesome work on that page).

The images weren't working properly because our main source for data did remove them to save bandwidth. (We've been reached out in advance and it's not their fault! Guys at Trakt are the best and we also send them some love here <3)

Here is a screenshot of the app on my phone
Image
You can see all the shows correspond with the correct image from TVDB (i checked) except for two shows - 'Ballers' and 'The Flash'. These are the shows I'm referring to. There are a few other shows on my list that do the same. For some reason they are not scraping from TVDB correctly. Coincidentally a majority of these shows are also locked on TVDB. But it is not definitive; some shows that are not locked still scrape incorrectly.

Mistywing
Site Moderator
Posts: 1510
Joined: Mon Jul 18, 2016 1:59 am

Re: Background (fan art) not updating correctly

Postby Mistywing » Fri Jun 07, 2019 4:45 pm

Ballers: both 1 and 2 are rated 10 average with 1 rating count, it's returning the first uploaded (lowest ID) which is 1
The Flash: 1, 2, 3 are rated 10 average with 1, 1, 2 rating(s) count, it's returning the first uploaded (lowest ID) which is 1

You can check the ID of the artwork on a PC easily by hovering over the thumbnail, the URL will be of the format:

Code: Select all

https://www.thetvdb.com/artwork/1219420


It seems to be the TVDB web ui that is displaying the "incorrect" fanart, choosing the most recent instead of the oldest one. In any case, rating the images to give them a different average score should solve the issue.

EH15
Posts: 13
Joined: Wed Jun 05, 2019 4:29 pm

Re: Background (fan art) not updating correctly

Postby EH15 » Fri Jun 07, 2019 4:56 pm

Interesting. Could you shed some light on why 'Westworld' doesn't follow this rule? As well as 'Chef's Table' and a newer show like 'The Righteous Gemstones'.

Mistywing
Site Moderator
Posts: 1510
Joined: Mon Jul 18, 2016 1:59 am

Re: Background (fan art) not updating correctly

Postby Mistywing » Fri Jun 07, 2019 5:20 pm

Perhaps the app caches image data and does not update afterwards. I would expect this for Westworld, this for Chef's Table and this for Gemstones to be newly scraped if the language is set to English.
That is what I am used to seeing with Sonarr as a result, unfortunately I actually don't know the programming behind it all so I could be completely wrong.

=== Pause for a moment:

There may be TVDB API reprogramming going on right now (new site version development.) I am not getting the results I expected or used to get with Sonarr right now. These results are also different from yours, but only for those three shows... The Flash works as expected.

Okay, will try to figure this out a bit.