How long until updated metadata is available to scrapers?

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JerryBlade
Posts: 5
Joined: Sat Aug 04, 2018 11:38 pm

How long until updated metadata is available to scrapers?

Postby JerryBlade » Tue Aug 07, 2018 11:38 am

How often is the metadata updated so clients like Plex can pull down the new data? I entered the data and screenshots for several episodes of Alvin and he Chipmunks a few days ago, and even forcing a manual refresh, almost none of it is getting pulled. I say almost because only two episodes are getting updated, and those are the ones that I had made a mistake on (swapped the screenshots) and had to ask for a series update by the mods. Once those updates were made, the metadata was available.

I apologize if this has been answered before, but I searched all over the forums and did several google searches with zero hits. So, either I am searching for the wrong thing / terminology (likely) or it hasn't been addressed (unlikely)...

Thanks

Jerry

DarklightIndigo
Just zis guy, you know?
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Re: How long until updated metadata is available to scrapers?

Postby DarklightIndigo » Tue Aug 07, 2018 11:55 am

Happy to look into this, what are the particulars for OS and Plex versions?
Strangers are just the friends we haven't met yet.

JerryBlade
Posts: 5
Joined: Sat Aug 04, 2018 11:38 pm

Re: How long until updated metadata is available to scrapers?

Postby JerryBlade » Tue Aug 07, 2018 12:11 pm

I am running it on my Synology DS2415+ NAS which has DSM 6.2-23739 Update 2 installed. Plex Media Server is Version 1.13.5.5291

All the other scrapes I have done for existing metadata on the server have been fine, just these new entries have not yet shown up.

Thanks!

Jerry

DarklightIndigo
Just zis guy, you know?
Posts: 7546
Joined: Sun Apr 27, 2014 9:16 am
Location: San Francisco
Contact:

Re: How long until updated metadata is available to scrapers?

Postby DarklightIndigo » Tue Aug 07, 2018 11:19 pm

I'm poking around Plex Forums, I'll let you know if I find anything worth mentioning:
https://forums.plex.tv/c/plex-media-server/nas-devices

As for the metadata sync, with Plex it's been on a 24-hour private mirror cycle, so it could theoretically take up to 48 hours for a full refresh.
Clearly something's gone wrong here, not sure yet where (though I'd check the Agent for APIv2 implementation, then see if maybe a character isn't being properly escaped on our side or something similar).

Is the issue just with Alvin, the newer Aaaalvin! series, or are other series doing this for you?
Strangers are just the friends we haven't met yet.

JerryBlade
Posts: 5
Joined: Sat Aug 04, 2018 11:38 pm

Re: How long until updated metadata is available to scrapers?

Postby JerryBlade » Thu Aug 09, 2018 10:10 pm

Its just Season 1 of Alvinnn!!! where I updated pretty much half of the season (added screenshots & episode description). Could it be that my changes need to be "pushed" through or reviewed or approved or something? The two episodes where you appeared to have fixed my reversed screenshots showed up IMMEDIATELY on Plex. Those are:
https://www.thetvdb.com/series/alvinnn- ... es/6782379
https://www.thetvdb.com/series/alvinnn- ... es/6782380

However, for example:
https://www.thetvdb.com/series/alvinnn- ... es/5323588
does not scrape.

I am flummoxed... :)

Thanks!

Jerry