Can't reset password

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superboy97
Posts: 371
Joined: Thu Aug 18, 2016 12:47 pm

Can't reset password

Postby superboy97 » Wed May 02, 2018 3:01 pm

Hello,

As required, I've asked to reset my password to access the newsite, but until now I haven't received the email with the new password.
Is there a delay ?
My email address is on hotmail (same as here).

Coco
Site Admin
Posts: 2671
Joined: Tue Mar 13, 2007 10:16 pm
Location: Canada

Re: Can't reset password

Postby Coco » Wed May 02, 2018 3:11 pm

Did you check your spam folder? The reset emails are going out pretty much instantly and I just tested with a hotmail address to make sure it's going through.
Please don't PM me. Post in the forums instead unless there is a very good reason for a PM or I won't respond.

superboy97
Posts: 371
Joined: Thu Aug 18, 2016 12:47 pm

Re: Can't reset password

Postby superboy97 » Wed May 02, 2018 3:14 pm

Nothing in my spam folder.

superboy97
Posts: 371
Joined: Thu Aug 18, 2016 12:47 pm

Re: Can't reset password

Postby superboy97 » Wed May 02, 2018 3:59 pm

Instead of trying to reset my password, I have finally create a new account with the same email address and was successful.

Mistywing
Posts: 894
Joined: Mon Jul 18, 2016 1:59 am

Re: Can't reset password

Postby Mistywing » Wed May 02, 2018 4:04 pm

Same issue. Can't log in even once with the previous password, and the forget password process does not send an e-mail.

bunksteak
Posts: 2
Joined: Wed May 02, 2018 4:18 pm

Re: Can't reset password

Postby bunksteak » Wed May 02, 2018 4:24 pm

I've got the same issue. Since the "help" and "contact" links on the site lead nowhere, is there hope of regaining access, or should I create a new account instead?

drevorubec34
Posts: 47
Joined: Fri Nov 04, 2016 6:13 pm

Re: Can't reset password

Postby drevorubec34 » Wed May 02, 2018 4:59 pm

Same issue here. I was unable to reset my password so I tried to create an account with my original email. Now I am waiting for the email to validate my address (without any luck). The pasword reset email from the forum was matter of seconds. Are the emails sent from anything_at_thetvdb.com?

cmh31909
Posts: 12
Joined: Sun Apr 01, 2018 4:38 pm

Re: Can't reset password

Postby cmh31909 » Wed May 02, 2018 6:51 pm

I am not getting any password reset emails...get plenty of 503 errors though.

JBaby_9783
Posts: 73
Joined: Wed Oct 11, 2017 6:57 am
Contact:

Re: Can't reset password

Postby JBaby_9783 » Wed May 02, 2018 9:16 pm

I also can not reset my password. There is nothing in my spam folder. I'm also getting a ton of 503 errors.
Image

ManiacB
Site Moderator
Posts: 1988
Joined: Tue Apr 26, 2011 5:56 am

Re: Can't reset password

Postby ManiacB » Thu May 03, 2018 1:25 am

It might be worth trying again when things are a bit more stable too.