Can't reset password

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drevorubec34
Posts: 47
Joined: Fri Nov 04, 2016 6:13 pm

Re: Can't reset password

Postby drevorubec34 » Tue May 15, 2018 9:14 pm

The image on the contact page pretty much depicts status of the whole website :( .

gotson
Posts: 6
Joined: Sun Nov 12, 2017 6:47 am

Re: Can't reset password

Postby gotson » Tue May 15, 2018 9:43 pm

same here

tonynyc
Posts: 1
Joined: Tue May 15, 2018 10:24 pm

Re: Can't reset password

Postby tonynyc » Tue May 15, 2018 10:31 pm

Entering email (s) for reset but getting nothing, can you send email to address on file for username: tonynyc
Thank you.



Image

katha86
Posts: 1
Joined: Wed May 16, 2018 3:44 am

Re: Can't reset password

Postby katha86 » Wed May 16, 2018 3:48 am

I have the same issue. No emails coming through, neither for the "reset password", nor for creating an entire new account (with another email).

peakay
Posts: 7
Joined: Sat Feb 23, 2013 10:52 pm

Re: Can't reset password

Postby peakay » Wed May 16, 2018 5:03 am

same issue for me. reset password, no email comes through. tried twice. tried reregistering and it says my email address is already in use, so definitely the right one.

WhosAsking
Posts: 8
Joined: Mon Nov 10, 2014 3:05 pm

Re: Can't reset password

Postby WhosAsking » Wed May 16, 2018 7:09 am

The issue doesn't seem to have been fixed as of yet, either. It's as if their mail sender has been on the blink, and it's because of the forced reset that the issue is coming to light now. Maybe it's getting swamped.

peakay
Posts: 7
Joined: Sat Feb 23, 2013 10:52 pm

Re: Can't reset password

Postby peakay » Wed May 16, 2018 7:50 am

Either that or it’s a fake site set up to collect usernames, email addresses and passwords.....

peakay
Posts: 7
Joined: Sat Feb 23, 2013 10:52 pm

Re: Can't reset password

Postby peakay » Wed May 16, 2018 7:53 am

Pretty sure thetvdb got hacked a few months back, so who knows.

superlative
Posts: 22
Joined: Mon Mar 14, 2016 11:22 am

Re: Can't reset password

Postby superlative » Wed May 16, 2018 8:24 am

I can't reset my account either. superlative is my username. I tried lots of time but no luck!

WhosAsking
Posts: 8
Joined: Mon Nov 10, 2014 3:05 pm

Re: Can't reset password

Postby WhosAsking » Wed May 16, 2018 1:38 pm

peakay wrote:Either that or it’s a fake site set up to collect usernames, email addresses and passwords.....

A fake site IN the revamped tvdb site itself? That would be some trick.