Search found 301 matches

by emilyhelwig
Tue Sep 08, 2020 9:54 am
Forum: Series Change Requests
Topic: Chef's Table: BBQ
Replies: 4
Views: 12460

Re: Chef's Table: BBQ

Hi there! Also responded on osTicket to this, but I'll post here as well: Just chatted about this internally. We have listed both the Pastry (2018) and BBQ (2020) seasons of the show in the main series record because all of the verbiage surrounding these "named" seasons refer to them as the "next in...
by emilyhelwig
Thu Aug 27, 2020 8:50 am
Forum: Announcements
Topic: MAJOR UPDATE — TheTVDB support is moving!
Replies: 1
Views: 496473

Re: MAJOR UPDATE — TheTVDB support is moving!

As an update here — as with the forums, you will need to create a separate account on osTicket. Your TheTVDB login info will not work on osTicket.
by emilyhelwig
Wed Aug 26, 2020 11:40 am
Forum: Announcements
Topic: MAJOR UPDATE — TheTVDB support is moving!
Replies: 1
Views: 496473

MAJOR UPDATE — TheTVDB support is moving!

Hello! Hope everyone is continuing to stay safe and healthy in the craziness that 2020 has brought this year. We have a pretty major update to announce today! TheTVDB support will now be handled via a ticketing system, osTicket. We will no longer be using the forums to answer user inquiries or reque...
by emilyhelwig
Fri Aug 21, 2020 9:07 am
Forum: Resolved Requests
Topic: Please distinguish between simplified Chinese and translated Chinese.
Replies: 16
Views: 2268

Re: Please distinguish between simplified Chinese and translated Chinese.

Hi, I believe this has been taken care of, but not sure if it's released yet. Let me know what you're seeing now.
by emilyhelwig
Mon Aug 17, 2020 10:10 am
Forum: Resolved Requests
Topic: Profile - Yeo Jin-goo
Replies: 1
Views: 589

Re: Profile - Yeo Jin-goo

Done! Thanks
by emilyhelwig
Mon Aug 17, 2020 10:08 am
Forum: General Discussion
Topic: Anybody know why Posters are 1000 x 680 ?
Replies: 2
Views: 15968

Re: Anybody know why Posters are 1000 x 680 ?

Hi! Thanks for gathering all of this info. Right now, I believe people have been cropping images from 680x1020 to 680x1000. As someone who works for the site, this has also always bothered me — I believe in the future we'll adjust the size requirements for posters, but unfortunately I have no info o...
by emilyhelwig
Mon Aug 17, 2020 10:04 am
Forum: Resolved Requests
Topic: AHS season 1 screencap update
Replies: 1
Views: 395

Re: AHS season 1 screencap update

Hello :) The screencaps for Episodes 1 through 5 of American Horror Story Season 1 contain a network logo. Could you allow me to change these screencaps so that I can put back some that do not have the logo. I've prepared screencaps for the whole season so I can change all of them to fit 640 x 360 ...
by emilyhelwig
Mon Aug 17, 2020 10:01 am
Forum: Resolved Requests
Topic: BTS vLive show Delete episodes
Replies: 1
Views: 392

Re: BTS vLive show Delete episodes

Hi! Took care of this in the other forum.
by emilyhelwig
Mon Aug 17, 2020 10:01 am
Forum: Resolved Requests
Topic: Movie to Series
Replies: 1
Views: 428

Re: Movie to Series

Hi there! Although this documentary is being released in 5 parts (and, 14 parts on some networks), it was actually produced as one complete (albeit, long) documentary, so we will be keeping it as a movie record for now. Hope that's ok. Thanks!
by emilyhelwig
Mon Aug 17, 2020 9:59 am
Forum: Duplicated Entries
Topic: Duplicate Haruhi series
Replies: 1
Views: 15192

Re: Duplicate Haruhi series

The Chinese - Cantonese series & episode translations would need to be moved over to all of the appropriate episodes before deleting the duplicate, so we don't lose that data. Once that's complete let me know and I'll delete the duplicate series. Thanks!